ENJAY FINANCE
Reclaim What You’re Owed for
Mis-Sold Car Finance
Join thousands of customers who’ve already checked their claims. Our experts guide you every step of the way.
- • No-obligation check
- • Fast, simple process
- • Dedicated claim specialists
What Is a Mis-Sold Car Finance Agreement?
A car finance agreement may be mis‑sold if key information wasn’t clearly explained before you signed.
This often happens where commission, interest rates, or overall costs weren’t made transparent. Because of concerns around these practices, the Financial Conduct Authority (FCA) reviewed car finance agreements taken out between April 2007 and November 2024.
If important details were hidden or unclear — particularly on PCP or Hire Purchase (HP) agreements — you could be eligible to make a claim.
How Does the Claims Process Work?
You can either make a claim yourself or a use a claims support service like Claim My Car Finance.
Do It Yourself
You can contact the lender directly or make a free complaint through the Financial Ombudsman Service (FOS). This involves finding your agreement, submitting the complaint, and responding to updates or deadlines.
Use Claim My Car Finance
We manage the process for you — reviewing your agreement, submitting your claim, and dealing with the lender — so you don’t have to.
There’s no upfront cost. If your claim is successful, we take a pre‑agreed percentage from the compensation awarded. If it isn’t successful, you don’t pay anything.
What Is the FCA Redress Scheme?
The FCA has confirmed a redress scheme will be introduced to address car finance agreements where commission wasn’t fairly disclosed.
Further details are expected and may affect how claims are handled. Claim My Car Finance monitors FCA updates closely and applies any relevant guidance to your claim as soon as it’s finalised.
Am I Eligible to Make a Car Finance Claim?
You may be eligible if you weren’t given clear or complete information before agreeing to car finance.
This includes situations where commission paid to the dealer wasn’t disclosed or the true cost of the agreement wasn’t properly explained. If this applies to you, you could be entitled to compensation.
Will My Lender Automatically Refund Me?
The FCA’s redress scheme is intended to ensure people affected by mis‑sold car finance receive compensation, and lenders are expected to contact eligible customers.
However, this doesn’t always happen. If your contact details have changed or your agreement is older, the lender may struggle to reach you or assess whether you’re eligible.
Because of this, some people may miss out on compensation they’re entitled to.
That’s where Claim My Car Finance can help — by checking your agreement and guiding you through the process so your claim doesn’t get overlooked.
How Can I Tell If My Car Finance Was Mis-Sold?
You may have been affected by mis‑sold car finance if any of the following apply:
- You took out a car finance agreement (such as PCP or Hire Purchase) between April 2007 and November 2024
- The dealer or broker received commission from the lender
- You weren’t told about that commission, or it wasn’t clearly explained
Some people also felt pressured into taking out finance without fully understanding the costs or alternatives.
If any of this sounds familiar, you could be eligible to make a car finance claim.
How Can Claim My Car Finance Help With My Claim?
Making a car finance claim can feel overwhelming, especially if your agreement is old or you’re unsure where to start.
When you submit a claim with Claim My Car Finance, we manage the process for you — from reviewing your finance agreement to submitting your complaint and keeping it aligned with the latest FCA guidance.
We’ll also deal directly with lenders on your behalf, handling communications and updates so you don’t have to. Our aim is to make the process as straightforward and stress‑free as possible, while ensuring your claim is properly reviewed and progressed.
Why Not Handle the Claim Yourself?
You’re free to make a car finance claim on your own, but it can be time‑consuming and confusing — especially if your agreement is old or you’ve had more than one finance deal.
If you choose to go it alone, you’ll typically need to:
– Track down old finance agreements and identify the lender
– Submit a formal complaint to each lender
– Keep up with FCA updates and redress guidance
– Follow up regularly and meet any deadlines set by lenders
While this is possible, it does require ongoing time and effort.
By using Claim My Car Finance, you can avoid the hassle. We handle the process for you — from locating relevant agreements and submitting complaints, to managing communications with lenders and keeping everything aligned with the latest FCA guidance.
Our goal is to make the process simple, clear, and stress‑free.
Common Types of Car Finance Agreements
Personal Contract Purchase (PCP)
PCP is a popular way to finance a car. You usually pay a deposit, followed by fixed monthly payments over an agreed period.
At the end of the agreement, you normally have three options:
– Return the car
– Pay a final lump sum to keep it
– Use the car’s value towards a new vehicle
Hire Purchase (HP)
Hire Purchase is a more straightforward option. You pay a deposit, then fixed monthly payments until the full value of the car is paid off.
Once all payments are complete, the car is yours.
How Do I Check If I’m Eligible to Claim?
Working out whether your car finance was mis‑sold isn’t always easy — especially if the agreement was taken out years ago.
At Claim My Car Finance, we keep things simple. Instead of searching for paperwork or contacting lenders yourself, you can start with a quick eligibility check.
Just enter your vehicle registration number, and we’ll review the details to see whether you may have a valid car finance claim — with no obligation to proceed.
How Much Compensation Could I Receive?
The Financial Conduct Authority (FCA) has suggested that compensation could average around £700 per car finance agreement, based on a proportion of the interest paid. This is an estimate, and the amount can vary from case to case.
The value of a claim depends on factors such as:
– How many finance agreements you had
– The size of the agreement
– How much interest you paid
– Whether charges or commission weren’t clearly explained
In some cases, people could be owed significantly more, potentially running into thousands of pounds.
Which Finance Companies Could Be Affected?
The Financial Conduct Authority (FCA) investigated a range of car finance lenders across the UK as part of its review into potential mis‑selling.
If you financed a car and weren’t properly told about commission paid to the dealer, or key costs and interest charges weren’t clearly explained, you could be eligible for compensation — regardless of which lender you used.
It’s worth checking even if you’re unsure, as many people don’t realise they may be affected.
While the FCA’s current investigation focuses on car finance, Enjay Claims Limited can also review agreements relating to other vehicles such as vans or motorbikes. These are assessed separately, in line with relevant regulatory guidance.
How Long Does a Car Finance Claim Take?
Every car finance claim is different, so the time it takes can vary.
In some cases, if the lender accepts responsibility quickly, a claim can be resolved within a few months. In other situations — particularly where the lender needs to review matters in more detail — it may take longer.
Using a claims support service like Claim My Car Finance helps ensure your claim is submitted correctly, followed up, and progressed as smoothly as possible, without you needing to chase lenders yourself.
FAQs
Yes. You can still make a claim even if the finance agreement has ended or you no longer have the car — claims relate to the finance agreement, not vehicle ownership.
No. You can start with just your vehicle registration number. If anything else is needed later, Enjay Claims Limited will guide you through it.
PLEASE NOTE
This website operates under a trading name of Enjay Finance Limited.